betjee Privacy Policy

01 Who We Are

betjee is an online casino and sports betting platform operating at https://betjee.cam. We are the data controller responsible for the personal information collected through the betjee website and all associated services. When this Privacy Policy refers to "betjee", "we", "us", or "our", it means the betjee platform and its operating entity.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our dedicated privacy support team at [email protected]. We are committed to handling all privacy-related enquiries promptly and professionally.

02 Data We Collect

betjee collects personal data in several contexts. The categories of data we collect and the circumstances in which they are gathered are described in the table below:

betjee does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where strictly required for age verification or regulatory compliance purposes.

03 How We Use Your Data

The personal data betjee collects is used for the following specific purposes:

• Account Management: To create, maintain, and secure your betjee account, verify your identity, and process your login credentials.
• Service Delivery: To enable you to access and participate in all betjee games and betting products, process deposits and withdrawals in BDT, and manage your wallet balance.
• KYC & Fraud Prevention: To verify your identity and age in compliance with responsible gaming standards, detect and prevent fraudulent activity, money laundering, and account takeover attempts.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and deliver live chat assistance through the betjee support team.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limits, and proactively reach out to players who may benefit from responsible gaming support.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and seasonal campaign communications where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, detect technical errors, and improve the overall quality and performance of the betjee platform.
• Legal Compliance: To fulfil any legal obligations applicable to betjee, respond to lawful requests from public authorities, and maintain records required by law.

04 Legal Basis for Processing

betjee processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual Necessity: Processing is required to fulfil our contractual obligations to you as a registered betjee player — primarily to operate your account and deliver the services you have signed up for.
• Legal Obligation: Certain processing activities are required to comply with applicable laws and regulations, including age verification, anti-money laundering (AML) record-keeping, and responding to lawful authority requests.
• Legitimate Interests: betjee processes some data on the basis of its legitimate business interests — for example, fraud detection, platform security, and general analytics — where those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, betjee relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of any prior processing.

05 Data Sharing

betjee does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Providers: Financial data is shared with payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely to process transactions you have initiated.
• Game Providers: Technical session data may be shared with third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver the game experience and resolve disputes.
• KYC & Identity Verification Services: Identity documents submitted during KYC may be processed by trusted third-party identity verification providers acting as data processors under written agreement with betjee.
• Legal & Regulatory Authorities: betjee will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on betjee's behalf are bound by data processing agreements that require them to handle your data in a manner consistent with this Privacy Policy.

06 Cookies & Tracking Technologies

betjee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site performance. The categories of cookies in use are:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies enable core features such as account login session management, security tokens, and payment flow continuity. They cannot be disabled without breaking the service.
• Functional Cookies: Store your preferences (such as language and responsible gaming settings) so that betjee can deliver a personalised experience on your return visits.
• Analytical Cookies: Used to collect aggregate, anonymised data about how players navigate the betjee platform. This data helps us identify usability issues and improve site performance. We use tools such as first-party analytics for this purpose.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content and measure the effectiveness of betjee's marketing campaigns.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the betjee platform. Withdrawing consent for marketing cookies will not affect your ability to access games or manage your account.

07 Data Retention

betjee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of your relationship with betjee plus a minimum of five (5) years following account closure, to comply with financial record-keeping and AML obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable law.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in line with financial regulations.
• Marketing Consent Records: Retained for the duration of the consent plus three (3) years to demonstrate compliance, after which they are securely deleted.
• Technical & Log Data: Retained for a rolling period of twelve (12) months and then automatically purged unless required for active security investigations.

When personal data is no longer required, betjee will delete or anonymise it in a secure and irreversible manner. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

08 Data Security

betjee employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the betjee platform is protected using industry-standard Transport Layer Security (TLS) encryption.
• Encrypted Data Storage: Personal data stored on betjee servers — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to authorised betjee personnel who require it to perform their job functions. All staff with data access are bound by confidentiality obligations.
• Penetration Testing & Audits: betjee regularly commissions independent security assessments to identify and remediate vulnerabilities in the platform infrastructure.
• Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, betjee will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

While betjee takes all reasonable precautions to safeguard your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for keeping your account login credentials confidential and for notifying betjee immediately if you suspect any unauthorised access to your account.

09 Your Rights

As a betjee player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

betjee will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We may require proof of identity before actioning any data rights request to ensure that personal data is not disclosed to or actioned by an unauthorised party.

Please note that certain rights — particularly the right to erasure — may be limited where betjee is required to retain your data to comply with legal obligations, such as AML record-keeping requirements.

10 Children's Privacy

betjee is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. If betjee discovers or has reason to believe that an account has been registered by a person under 18 years of age, that account will be immediately suspended, any funds held in the account will be dealt with in accordance with our Terms & Conditions, and all associated personal data will be securely deleted.

If you are a parent or guardian and believe that your child has registered an account with betjee, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Third-Party Links

The betjee platform may contain references to third-party game providers and payment services. While betjee takes care to partner only with reputable organisations, we have no control over the privacy practices of external entities and cannot accept responsibility for their data handling. This Privacy Policy applies solely to data collected and processed by betjee. We encourage you to review the privacy policies of any third-party service you interact with through or alongside the betjee platform.

12 Policy Updates

betjee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their betjee account, or by displaying a prominent notice on the platform, at least 14 days before the revised policy takes effect.

Continued use of the betjee platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. The version currently in force is identified by the "Last updated" date at the top of this page. We recommend reviewing this policy periodically to stay informed about how betjee protects your data.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data betjee holds about you, please contact our privacy support team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 from within your betjee account after login.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).